Workforce Optimization Checklist.jpegThe cost of labor is the highest cost of running a contact center. Ensuring that you have enough employees to cover customers, while keep costs down can be achieved through a workforce management tool.

Download our workforce optimization checklist to evaluate your current environment including topics like:

  • Attrition impact and intra-day management 
  • Scheduling, tasks, and agent adherence to the schedule
  • Amount of agents and their current costs to the busines