The retail industry is surging with change right now. Online shopping has skyrocketed in the past few years. Customers are now buying items online and either having them shipped or picking them up at a local store. Omni-channel strategies are becoming vital for a retail environment to be able to thrive and outweigh their competition. Retail is also shifting from being just brick and mortar to a mix of online, showrooms and physical stores. Customers are demanding the convenience of being able to browse at home from their tablet, computer and cell phone but also like being able to come in to view an item. When they do have a question communication systems are the lifeline of whether or not a customer ends up making a purchase. Co-nexus helps our retail clients streamline both their business phone system and contact center operations.
- We are experienced in working with multi-location environments having installed over 25,000 endpoints across the globe
- We help insulate clients from outages and provide resiliency in our communication design
- We also offer hardware free solutions requiring no capital outlay
We can offer call recording solutions that make it easy to retrieve interaction between employees and customers. If you are in need of a turn key solution? We've got you covered there by providing communication systesm for your physical sites or contacts center. We'd love to talk to you more about our offerings. If you are interested in a free technology assessment, fill out the brief form and we'll put the right person in contact with you.